Grievance Redressal
We, value our customers and want to provide the best support that
we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally
respond within 24-48 hours.
LEVEL 01:
Complaint for the first time
If you’re raising a complaint for the first time, we request you to kindly do any of the following:
- Write to us at info@brmcredit.com
- Or call us at +91 (11) 4340 2222
If you’re raising a complaint for the first time, we request you to kindly do any of the following:
LEVEL 02:
Escalation of Complaint to Grievance Redressal Officer
Please note, escalation of complaint can only be valid if you’ve already used the above email or number to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
Grievance Redressal Officer: Mr. B M Wadhwa
- brmlease@gmail.com
LEVEL 03:
Escalation of Complaint to Senior Manager
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.
Director
- info@brmcredit.com
LEVEL 04:
Escalation to RBI
In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.